Perception is reality

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One of the greatest lessons I have ever learned in business was the power of perception – and ensuring that expectations are met. Value is the difference between your expectation and the reality of the product you purchased. Our job is to ensure that those expectations are met – or ideally, exceeded. Knowing what I […]

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Hot coal in my hand

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Take a look at the chicken breasts above before you read on. I am not naturally prone to anger – but there are a couple things that really tick me off. Thinking about the number of passwords and PINs required to exist in our world these days can set me off on a tirade that […]

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